fbabee Privacy Policy – Your Data, Protected

1 Who We Are

"fbabee", "we", "us", or "our" refers to the operating entity behind the fbabee platform, accessible at https://fbabee.bet. We provide online casino games, sports betting markets, crash games, bingo, and related entertainment services to players in Bangladesh and other eligible markets. This Privacy Policy applies to all personal data collected through the fbabee website and any associated mobile web application.

For any privacy-related enquiries or data requests, you may contact us directly. Our support email address is displayed as plain text in the Contact section at the end of this document.

2 Information We Collect

We collect personal information about you in several ways. The categories of data we may hold about you include:

• Identity Data: Full name, date of birth, national ID number or passport number, and a copy of a government-issued photo ID document submitted during account verification.
• Contact Data: Mobile phone number, email address, and residential address (including city and division within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Account Data: Username, encrypted password hash, account creation date, account status, and login history.
• Financial Data: Payment method identifiers (e.g., bKash mobile number, Nagad account reference, Rocket account reference, Upay account, Visa or Mastercard last four digits), transaction amounts in Bangladeshi Taka (৳ BDT), deposit and withdrawal history, and bonus usage records.
• Gaming Data: Game session records, bet history, wagering totals, game preferences, and responsible gaming tool usage (e.g., deposit limit settings, self-exclusion activations).
• Technical Data: IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time, UTC+6), and session duration logs.
• Communications Data: Records of any messages sent to fbabee support, chat transcripts, emails, and any feedback or complaint submissions.

3 How We Collect Your Information

We collect personal information through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automated technologies: When you browse or use the fbabee platform, we automatically collect Technical Data through cookies, server logs, and similar tracking technologies. See Clause 9 for full details on our use of cookies.
• Third-party payment processors: When you transact via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment processing partners may share transaction confirmation data with us for the purpose of crediting or debiting your account.
• Game technology providers: Our game providers — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — may share session and game outcome data with us for account reconciliation and dispute resolution purposes.
• Identity verification services: We may use third-party Know Your Customer (KYC) services to verify identity documents submitted during account verification.

4 How We Use Your Information

We use the personal information we hold about you for the following purposes:

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

5 Who We Share Your Information With

fbabee does not sell your personal data to any third party. We may share your data only in the following circumstances and only to the extent strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) receive transaction data necessary to execute your deposits and withdrawals.
• Game technology providers: Our contracted game software partners receive session identifiers and stake/return data necessary to operate games correctly within your account.
• Identity verification providers: Third-party KYC and anti-fraud services may receive copies of identity documents solely for the purpose of verifying your account.
• Law enforcement and regulatory bodies: We are required by applicable law to disclose personal data to competent authorities when lawfully requested, including in relation to anti-money laundering investigations.
• Professional advisers: Our lawyers, auditors, and accountants may access personal data on a need-to-know basis subject to strict confidentiality obligations.

6 Responsible Gaming and Sensitive Data

When you use fbabee's responsible gaming features — such as setting a deposit limit, requesting a cooling-off period, or activating self-exclusion — we record that information in your account file. This data is used solely to enforce your responsible gaming preferences and to comply with our duty of care obligations. It is not used for marketing purposes and is not shared with third parties except where legally required.

If you contact fbabee's support team and disclose health-related information — for example, stating that you are experiencing gambling-related difficulties — we will treat that information with the utmost sensitivity and use it only to provide you with appropriate support, guidance, and account restrictions as needed.

7 Data Retention

We retain your personal data for as long as your fbabee account remains active, and for a further period after account closure as required by applicable law and our internal records management policy. The following general retention periods apply:

• Account and identity records: Retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support and communications records: Retained for three (3) years from the date of the communication, unless the matter relates to a live dispute or legal proceeding.
• Marketing consent records: Retained for the duration of your consent and for two (2) years thereafter as evidence of that consent.
• Technical logs: Typically retained for twelve (12) months, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

8 Your Data Rights

You have a number of rights in relation to the personal data we hold about you. You may exercise any of these rights by contacting our support team at the email address listed in Clause 11. We will respond to all verified data rights requests within a reasonable timeframe.

9 Cookies and Tracking Technologies

The fbabee platform uses cookies and similar technologies to ensure the site functions correctly, to remember your preferences, and to analyse how the platform is used. The types of cookies we use are described below:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your fbabee account. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences, such as your language setting and display preferences, so you do not need to re-enter them on each visit.
• Analytical cookies: Used to measure how players interact with the fbabee platform — for example, which games are most popular and which pages are visited most frequently. This data is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and login anomaly identification.

You can manage or delete cookies at any time through your browser's settings. Please note that disabling essential cookies will prevent you from accessing your fbabee account and using core platform features. Disabling analytical or functional cookies will not prevent you from using the platform but may affect your browsing experience.

10 Security Measures

fbabee implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and the fbabee platform.
• Encryption of sensitive stored data, including financial account references and identity document data.
• Strict access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Two-factor authentication options for player accounts.
• Automated anomaly detection to identify unusual login patterns or suspicious transaction activity.

While we take all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you become aware of any security vulnerability or suspect that your fbabee account has been compromised, you must notify us immediately at the support email address in Clause 11.

11 Changes to This Privacy Policy

fbabee may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the version number and the "Last Updated" date at the top of this document. We may also notify you of significant changes via an in-platform notification or by email where we hold your contact details.

Continued use of the fbabee platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please contact the fbabee support team. Our support email address is provided below as plain text only — it is not a clickable link: